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General Information
Our shop is located at Menara UOA Bangsar, Level 26, No. A-26-10, No. 5, Jalan Bangsar Utama 1, Kuala Lumpur, 59000, Wilayah Persekutuan, 59000 Kuala Lumpur.
Yes, we offer same-day delivery. Orders must be placed by 1:00 PM for same-day delivery. Additional charges may apply for same-day delivery orders placed after 1:00 PM.
You can reach our customer service team by phone at +60179292963, WhatsApp, Instagram DM @floristy15_my, email at floristy15mymanagement@gmail.com, or use the live chat option on our website.
Products and Services
Yes, we offer custom floral arrangements. Please contact us for a consultation to discuss your specific needs and preferences.
In addition to flowers, we sell plants, gifts, vases, and various floral accessories.
Yes, we provide floral arrangements for weddings, corporate events, and other special occasions. Contact us for consultation and pricing information.
Ordering and Delivery
We offer delivery within our delivery area. Delivery costs vary based on distance and speed of delivery.
Yes, you can track your order using the tracking tool on our website. You will receive a tracking number once your order is dispatched.
No refunds are available once an order is processed. If there is a valid reason for a refund, it will be processed within 3-5 days. No refunds will be issued for late deliveries.
Payment and Security
Yes, we use industry-standard security measures to protect your payment and personal information.
Care and Maintenance
Contact us immediately with a photo of the damaged flowers. We will assess the situation and provide a resolution based on our Terms and Conditions.
Miscellaneous
Yes, you can set up recurring orders for regular deliveries, such as weekly or monthly subscriptions.
Cancellations and Refunds
Refunds are usually processed within 3-5 working days. Contact us if your refund has not been processed within this timeframe.
It depends on the condition of your flowers. Send us a photo within 1 hour you received the bouquet. We will investigate and get back to you with a resolution.
Our standard delivery time is from 12 PM to 6 PM. Delays may occur due to unpredictable situations like heavy rain, traffic, or accidents. No refunds will be issued for late deliveries. Contact our customer service team to make a complaint.
