We are open from 9:00 AM to 6:00 PM, Monday through Sunday. During special holidays, our hours may vary.

Our shop is located at Menara UOA Bangsar, Level 26, No. A-26-10, No. 5, Jalan Bangsar Utama 1, Kuala Lumpur, 59000, Wilayah Persekutuan, 59000 Kuala Lumpur.

Yes, we offer same-day delivery. Orders must be placed by 1:00 PM for same-day delivery. Additional charges may apply for same-day delivery orders placed after 1:00 PM.

You can reach our customer service team by phone at +60179292963, WhatsApp, Instagram DM @floristy15_my, email at floristy15mymanagement@gmail.com, or use the live chat option on our website.

We offer a wide variety of flowers, including seasonal blooms and specialty flowers. Our selection includes roses, lilies, tulips, orchids, and more.

Yes, we offer custom floral arrangements. Please contact us for a consultation to discuss your specific needs and preferences.

In addition to flowers, we sell plants, gifts, vases, and various floral accessories.

Yes, we provide floral arrangements for weddings, corporate events, and other special occasions. Contact us for consultation and pricing information.

Orders can be placed online through our website, by phone, via WhatsApp, Instagram DM @floristy15_my, or in-store.

We offer delivery within our delivery area. Delivery costs vary based on distance and speed of delivery.

Yes, you can track your order using the tracking tool on our website. You will receive a tracking number once your order is dispatched.

No refunds are available once an order is processed. If there is a valid reason for a refund, it will be processed within 3-5 days. No refunds will be issued for late deliveries.

We accept credit/debit cards, DuitNow QR code, GrabPay, Touch 'n Go, and other methods specified on our checkout page.

Yes, we use industry-standard security measures to protect your payment and personal information.

Please refer to our flower care guide provided with your purchase for tips and guidelines to ensure your flowers last as long as possible.

Contact us immediately with a photo of the damaged flowers. We will assess the situation and provide a resolution based on our Terms and Conditions.

Yes, we offer floral design workshops and classes. Check our website or Instagram @floristy15_my for schedules and registration information.

Yes, you can set up recurring orders for regular deliveries, such as weekly or monthly subscriptions.

We do not accept cancellations. Once an order is placed, we will proceed with making your bouquet.

Refunds are usually processed within 3-5 working days. Contact us if your refund has not been processed within this timeframe.

It depends on the condition of your flowers. Send us a photo within 1 hour you received the bouquet. We will investigate and get back to you with a resolution.

Our standard delivery time is from 12 PM to 6 PM. Delays may occur due to unpredictable situations like heavy rain, traffic, or accidents. No refunds will be issued for late deliveries. Contact our customer service team to make a complaint.